At Berlitz ELA Malta, language learning goes far beyond textbooks, it’s also about connection, culture, and empowerment.
In this Q&A, we sit down with General Manager Dina Hafez, whose inspiring journey from global traveller to educational leader offers a unique perspective on what makes our school truly exceptional. From overcoming challenges to championing student success, Dina shares the heart and vision behind Berlitz ELA’s vibrant community. Get ready for an honest, engaging look into the values that drive our mission.
What inspired you to become a general manager at an English language school?
- My journey into this role started with a love for travel and language. Growing up in Finland with an Egyptian mother, I was exposed to different cultures from an early age. This naturally led me to explore the world, and I eventually studied Travel Management. Living and working in Australia, the UK, and now Malta, I’ve always been passionate about creating meaningful connections between people through language. After 12 years in the ELT sector—managing operations, logistics, and briefly working in sales—I felt ready to take on a leadership role that allows me to shape an educational environment where students feel supported, inspired, and empowered.
What excites you most about working at our English language school?
- Berlitz ELA has an excellent reputation for delivering high-quality and innovative English language education with a truly international perspective. What excites me most is the opportunity to work with a diverse team and student body, where every day brings something new. I love seeing students grow in confidence as they improve their English and discover new parts of themselves through cultural exchange. Being in Malt which is a unique melting pot of history and language, it makes the experience even more enriching.
What’s the biggest challenge you’ve faced in managing a language school, and how did you overcome it?
- One of the biggest challenges I’ve faced is leading a school through periods of transition—whether it’s adapting to new technologies, changing student expectations, or shifts in the market. Change can be unsettling, especially in an environment where consistency and structure are important. To overcome this, I focus on clear communication, involving the team in decision-making, and breaking big changes into manageable steps. I’ve found that when people feel informed and empowered, they’re much more open to adapting. It’s all about creating a sense of shared purpose and progress, even during uncertain times.
What sets Berlitz ELA from other English Language Schools in Malta ?
- Berlitz ELA stands out for its personalized approach, global methodology, and long-standing expertise in language education. We don’t just teach English, we help students unlock global opportunities. Our courses are designed with flexibility and real-world communication in mind, and we provide ongoing support throughout the learning journey. Plus, the central location in Malta, brand new fully airconditioned school building with state-of-the-art technology, experienced teachers, and warm, welcoming environment make our school a preferred choice for students from all over the world.
What’s your favorite success story from your time working with students?
- One of my favourite stories involves a student who arrived shy and barely able to speak English. Over time, with support from the school team and their own determination, they not only gained fluency but eventually joined an international university program and later returned to thank us.Seeing that transformation, from hesitant beginner to confident global citizen, is what makes this work so meaningful. It’s a reminder that language learning isn’t just about words, it’s about unlocking potential and changing lives.
If you could have any superpower to help you manage the school, what would it be?
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If I could have one superpower, it would bethe ability to instantly speak and understand every language in the world. It would make communication seamless with students, parents, and staff from all backgrounds, and help me connect on a much deeper level. Plus, it would be the ultimate tool in an English language school where cross-cultural understanding is key!
What advice would you give to students learning English?
- Be patient with yourself and stay consistent. Learning a language is not about perfection, it’s about progress. Don’t be afraid to make mistakes, they’re an essential part of the learning process. The more you use English in real situations, whether by speaking, watching shows, or reading articles, the more confident you’ll become. And remember, language is a bridge to connection. Focus on communication, not just grammar. Every step you take brings you closer to fluency.
