1.0 REGISTRATION | PAYMENTS
1.1 REGISTRATION: Registration becomes legally binding on acceptance by English Language Academy. Failure to comply with our payment terms, as described in our enrolment form, will result in the cancellation of the booking or in the termination of the student’s course/accommodation.
1.2 ACCEPTANCE: Upon commencement of the course/accommodation it is understood that the student is fully aware and in acceptance of the terms and conditions of the school.
1.3 PAYMENTS THROUGH BANK TRANSFER: A 25% deposit must be paid immediately in order to secure your booking. Deposit must be received in full 14 days prior to your course start. In the case of late bookings, payments must be made in full upon booking confirmation. Proof of payment must be sent to the accounts department at the following email address: firstname.lastname@example.org. Payments must include all bank transfer charges (including all intermediary bank charges). No student is allowed to start their course until full payment is received. Failure to comply with the above terms and conditions may result in cancellation of booking and the forfeit of the 25% deposit.
1.4 PAYMENTS BY CREDIT CARD: No payments are accepted by credit card unless the original credit card holder is present. Bank charges are incurred by the card holder. ELA will inform the card holder beforehand of any additional charges.
1.5 PAYMENTS FOR GROUP BOOKINGS: 40% of total fee must be settled upon booking confirmation. Full settlement must reach ELA 14 days prior to the group’s arrival. The person responsible for the settlement of the invoice must also ensure that any additional bank charges are settled.
2.0 CANCELLATIONS | REFUNDS | VISA
2.1 VISA: The school will provide all necessary documentation for students who apply for their visa on receipt of full payment. ELA must be advised immediately if a visa application is rejected. The school is not responsible for any decisions taken by immigration police or other government entities relating to entry visas or extensions. ELA is not responsible for any change in visa regulations and it is the applicant’s responsibility to ensure that the most updated regulations are being followed. It is the applicant’s responsibility to understand the immigration regulations in Malta as well as to meet and comply with any such regulations. ELA will not refund any fees due to visa rejection once the course has started. Non EU students must maintain a valid visa status at all times.
2.2 CANCELLATION CHARGES/REFUNDS | PRIOR TO ARRIVAL: Cancellation of booking must be received in writing and sent to email@example.com.
The following cancellation fees will apply:
Up to 14 days’ notice prior to arrival: 5% of total invoice
Between 13 and 3 days’ notice prior to arrival: 25% of total invoice
Less than 3 days’ notice: Full price will be charged
Total invoice includes: Tuition, Accommodation, Visa support, Airport transfers, any other additional services or materials as detailed on the invoice.
Non-Refundable: Registration fees and Entry Visa administration fees (if applicable).
Should the arrival day be postponed due to delayed visa applications, ELA reserves the right to change the initial accommodation allocation.
2.3 CANCELLATION CHARGES /REFUNDS | AFTER ARRIVAL: Should a cancellation or course curtailment be made after the course/ accommodation/ package commencement, no fees will be refunded.
2.4 CHANGES AFTER ARRIVAL: These are subject to the school’s approval and carry an administration fee of €25.00 for each change. An additional 3-day cancellation fee would be applicable.
2.5 NO SHOW: should a student fail to arrive at their accommodation or for their lessons, no fees will be refunded.
2.6 FEES: Fees are not transferable to a third party.
3.0 TUITION | ATTENDANCE
3.1 REDUCTION OF LESSONS: If there are only two students in a class the number of lessons will be reduced as follows:
Speaking Practice Class – 10 group lessons to 5 lessons
General English / Business English - 20 group lessons to 15 lessons
General English Intensive / Exam Preparation Intensive / Business English Intensive - 30 group lessons to 20 lessons
3.2 CERTIFICATE & ATTENDANCE: If your attendance falls below 80% you will not receive a certificate.
3.3 COURSE LEVEL CHANGES: Level changes are not automatic. Students will be asked to sit for a level test once every for 4 or 5 weeks although this is at the discretion of the teachers. If a teacher considers it premature for the class to take a level test, the teacher may postpone giving the students the test until they have reached a standard which is more likely to guarantee a pass in the test. Students must achieve a grade of at least 70% to be promoted to the next level. Students who are absent or late for any level test will not be permitted to take a late test and must wait until the next due date. Alternative arrangements will be made for students who miss the test on medical grounds given that medical evidence is provided.
3.4 COURSE MATERIAL: Students will be provided (purchased) with one course book based on the level obtained in their online placement test. Students moving to the next level must purchase the new workbook - €30.
3.5 COURSE INFORMATION: Lessons may be held both in the morning and afternoon (double-banking schedule) and lesson times may be changed where demand dictates. ELA also reserves the right to use classrooms in alternative premises of a similar standard.
3.6 COURSES OF 12+ WEEKS: In low season students can shorten their course by a maximum of 4 weeks. Two weeks’ notice must be given and the resulting credit can only be used to upgrade tuition (subject to availability). This credit is not refundable or transferable to a third party.
3.7 EXAMINATION FEES: Course fees do not include exam entrance fees and transportation to and from the testing centre.
3.8 LESSON TIMES: Indicative lesson times are set out in our Price List. ELA reserves the right to alter such lesson times at its discretion.
3.9 LEVEL OF ENGLISH: If a student does not have the minimum level of English required to follow a specific course as determined by the academic department, the school, reserves the right to move the student to an level-appropriate.
3.9.1 LOST/MISPLACED STUDENT CERTIFICATE: Should a certificate need to be re-issued due to loss or misplacement, the following charges apply:
- Europe / rest of world - Standard post (FREE)
- Europe / rest of the world - Express post (Price on request)
4.0 PUBLIC HOLIDAYS | INSURANCE| CUSTOMER CARE POLICY
PUBLIC HOLIDAYS 2018: **1 Jan, * 19 Mar, *30 Mar, *1 May, *7 Jun, **29 Jun, **15 Aug, *21 Sept, *13 Dec, **25 Dec
The school is closed on official public holidays.
* Please note that on the following date’s lessons will not be replaced.
** ELA does not make up for lessons missed on these dates. Exceptions are made for private lessons, which will be made up. There is no refund for lessons missed. Published course start dates fall on a Monday. If this day is a public holiday, the course will began on the following working day.
4.1 HEALTH AND TRAVEL INSURANCE: Student insurance is available at ELA. Students must have health insurance to cover the period they are in Malta. ELA reserves the right to be fully reimbursed for any medical or related costs it may incur on behalf of any student who requires urgent medical attention in Malta, and to immediately repatriate, at the student’s expense, any student who suffers from a serious medical or psychological condition. Students must have a comprehensive health, accident and travel insurance policy, which would cover them from the enrolment start date until the enrolment end date. Coverage for cancellations, loss and theft of baggage and personal belongings, emergency evacuation, and for any other eventuality that may occur should also be included. The school will in no way be held responsible for any costs incurred as a result of the student having no or insufficient insurance cover.
4.2 LOSS OF PROPERTY/INSURANCE: ELA is not responsible for the loss or theft of student’s property from the school, accommodation or any other location. ELA advises all students to take out a travel/health insurance policy, which covers them for the duration of their stay in Malta. Students’ possessions are not covered by the school's insurance policy. Any property left for safe-keeping with the school is at the student’s own risk. The directors, management or staff are not responsible for theft, loss, or damage to students’ valuables even while being held for safe-keeping.
4.3 CUSTOMER CARE: If at any time a student is unhappy with any aspect of their course, accommodation, leisure activities or the schools’ sub-contractors, they must inform a member of the management team through reception within 24 hrs. ELA will not accept any complaints received after a student’s departure, if it would have not previously been brought to the school’s attention.
5.0 FLIGHTS | STUDENT CONDUCT & OTHER POLICIES
24 HR EMERGENCY TELEPHONE NUMBER: 00356 7997 0450
5.1 BULLYING & HARASSMENT: ELA is committed to developing a working and learning environment in which bullying and harassment are unacceptable and are not tolerated at any level. We seek to ensure that each individual can work and study effectively in comfort and dignity. ELA will provide any employee or student who suffers from bullying or harassment with an appropriate form of action, and seeks to guarantee that complainants will not encounter any form of reprisal or victimisation as a result of their complaint. If you think you are being harassed, you should where possible, first make it clear to the person that their behaviour is unwelcome and you want it to stop. Once the person understands that their behaviour is unwelcome, this may be enough to stop it. If the harassment continues, you should report the matter to your teacher, the Director of Studies, or any ELA Staff member. All complaints will be handled in a timely and confidential manner. You will be guaranteed a fair and impartial hearing and the matter will be investigated thoroughly. If the investigation reveals that your complaint is valid, prompt attention and/or disciplinary action designed to stop the harassment will be taken.
5.2 STUDENT CONDUCT AND LEARNER DISMISSAL POLICY: We expect all our students to be motivated, polite and considerate towards members of staff, host families and fellow students at all times. ELA does not tolerate criminal offences; insufficient class attendance; lateness; the provision of false information in correspondence or in any other dealings with ELA; disorderly, drunken, or threatening behaviour; or any other actions which could bring the school or any of its partners and sub-agents into disrepute. ELA reserves the right to expel/repatriate at the student’s / legal guardian’s expense any student who, in the opinion of ELA, has behaved in an unacceptable manner. This includes, but is not limited to, possession or consumption of any illegal drugs and/or alcohol, damage to property, any behaviour that endangers or impairs the health, safety or comfort of other persons using the same services, non-abidance of local law(s) and/or not adhering to curfew times. Any damage to, or loss of, ELA or third party property must be paid for by the student prior to departure.
5.3 JURISDICTION: Any agreement entered into with ELA is governed by the laws of Malta which may be subject to changes.
5.4 FORCE MAJEURE: In the event that ELA is unable to fulfill any of its obligations, as a result of event(s) beyond the reasonable control of ELA, we will not accept responsibility or liability. Such events will include, but are not limited to: terrorist attacks, war or threat of war, riots, industrial action, natural or man-made disasters, unusually adverse weather conditions or any other event(s) which may class Malta as an ‘at risk destination’ by the Ministry of Foreign Affairs.
5.5 LIABILITY: Unless liability is legally imposed, ELA will not accept any liability in the case of illness, accident, loss, damage or injury to persons or property.
5.7 AIRPORT TRANSFERS: All students who book self-catering and host family accommodation must also book the arrival transfer. The following information is required: Flight Number, Departure Time, Arrival Time, Airline, Point of Origin. If this information is not provided 7 days prior to arrival, students will not be entitled to a refund. In the event of a student delay exceeding 1 hour, students will be charged an additional €15 per hour pro rata on their first day at the school.
If for any reason the student does not meet our school airport representative in the airport arrivals lounge they are to call 00356 7997 0450 and NOT take a taxi. You are entitled to 1 large and 1 small suitcase. If you have more luggage please inform School Reception or you will be charged an additional €10 on your departure pick up.
5.8 POCKET MONEY: ELA does not provide a pocket money service.
CHECK-IN & CHECK-OUT: Check-in time: 14:00
Check-out time: 11:00
6.1 If the student arrives early and needs immediate access to their room, a bed needs to be reserved from the night before. Check-out: Management may remove any personal belongings if students fail to check out by 11:00. In this case the school does not accept liability for any items reported missing or damaged.
6.2 ACCOMMODATION CHANGES: All accommodation changes incur a 3 day change fee and an additional €25 administration fee. If a student decides to change from one accommodation type to another no refunds are applicable.
6.3 DEPOSIT: A €100 deposit against damages is required on registration at the school. Please be informed that ELA representatives conduct regular spot checks. No items must be removed from any apartments. Provided that on final inspection no damages have been incurred, the deposit is fully refunded against receipt. Should the apartment require extra cleaning, or if items are found missing or broken, the cost of this will be deducted from the deposit.
6.4 DAMAGES: In the case of damages caused in shared accommodation, all students will be held equally responsible if nobody accepts responsibility.
6.5 DISTURBANCE: Students will be fined for any disturbances to other clients or third parties. Loud music, shouting or any other disturbance in the accommodation, corridors or any other public area is not permitted at any time. Students will be fined €100 if caught having parties in the school's apartments.
6.6 CLEANING & INSPECTION: Cleaning, change of linen will take place once a week. Cleaning includes washing of floors and bathroom/s and dusting of furniture. Cleaning of cutlery, crockery and cooking utensils is not included. Students must keep their rooms and common areas tidy at all times. Rubbish bags must be placed outside on indicated timings, please refer to apartment notice boards.
6.7 CHANGE OF ACCOMMODATION: (Requested by ELA) - The school reserves the right to ask students to change their bed/room/apartment with reasonable notification.
6.8 SERVICES INCLUDED IN APARTMENTS: Water, electricity, Wi-Fi Internet (living area) and washing machine.
6.9 APARTMENT KEYS: Lost or broken keys will be replaced at a charge of up to €15 per key.
6.10 BEDROOM KEYS: Are NOT provided to the students.
6.11 NO SMOKING: It is forbidden to smoke in the apartments or anywhere on the premises, except on the balconies.
6.12 HEATERS: The use of heaters other than those supplied by the school is NOT permitted.
6.13 NATIONALITY PLACEMENT: The school does NOT guarantee single nationality placement within itself-catering accommodation.
6.14 HOST FAMILY ACCOMMODATION: If a student decides to change from one accommodation type to another, no refunds are applicable and an administration fee of €25 applies. Students changing from host family accommodation to self-catering apartments without justifiable reason will incur a 3-day cancellation fee and an additional €25 administration fee.
6.15 HOST FAMILY KEYS: Should a student lose or misplace their host family house keys they are required to pay the full cost involved in replacing the door lock.
6.16 MEALS: Depending on their booking, students choosing host family accommodation are entitled to a continental breakfast, a packed lunch and dinner. Students must inform their family about any food allergies immediately. Students must respect all meal times set by their host families and inform them if they decide not to eat at home.
BREAKFAST - Choice of tea, coffee or water, juice and milk, 2 bread rolls or toast with butter.
PACKED LUNCH - Fresh sandwiches, fruit, bottle of mineral water/packet of juice and a treat.
DINNER - 3 course meal including mineral water.
6.17 ADDRESS CONFIRMATION: ELA reserves the right to move a student to a different address up to three days prior to arrival in the event of any unforeseen circumstances.
6.18 CURFEW TIMINGS: Students must respect curfew timings.
7.1 ELA may change its leisure programme due to weather conditions or any other reasons beyond the school's control. ELA cannot be held responsible for damages or injuries sustained on activities.
TERMS & CONDITIONS: Our current terms & conditions supersede any previous terms and conditions that were applicable at the time of booking.
PRICES: Prices are subject to change without notice.
PAYMENTS: All payments must be settled in Euro (€).
Bank address: 58, Zachary Street, Valletta, Malta
Bank name: Bank of Valletta
IBAN number: MT17 VALL 2201 3000 0000 4002 2650 951
Euro account: 40022650951
Swift code: VALLMTMT
Sort code: 22013
Account holder name: English Language Academy
Payments via bank transfers should clearly show the student’s full name and student I.D. to avoid incorrect payment.
Proof of the bank receipts payments should be sent to firstname.lastname@example.org